Policies & FAQ's

This website is operated by The Wild Leaven Bakery LLC. Throughout the site, the terms “we”, “us” and “our” refer to The Wild Leaven Bakery LLC.

 

WORK WITH US

Are you currently hiring? We appreciate your interest in joining our team. Please submit your job application here
 

FAQ's

Do you offer gift cards? Yes, we offer eGifts cards available and redeemable only on our online store. We also have in-store gift cards available and redeemable only at our Taos retail store.

What's the difference between an eGift card and an in-store gift card?

Glad you asked! Our eGift cards can only be used for purchases made on our website. Each eGift card is valid for year from the time of purchase and will be directly emailed to the email entered at the time of purchase. 

Our in-store gift cards can only be used for purchases made at our Taos retail store. Feel free to ask our team about our in-store gift cards when you stop by.

Do you offer gluten-free baked goods? Yes! Our GF products include our gluten-free bread , our mini pizza gluten-free and our sunrise muffin. These food items are all available in our Taos store. Please review the list of ingredients for additional information. 

What allergens do your baked goods contain? We have listed the local and organic ingredients used for our bread and baked goods on our website. Pleascontact us if you've any questions. 

Do you offer local delivery? We only offer in-store pick-up at this time. For local delivery, please contact our business partners Squash Blossoom Local Food, Skargard Farms and New Mexico Harvest

Do you ship your bread? Yes, we now ship our bread nationwide!  Before placing your shipment order, please carefully read our shipment instructionsWe receive and ship orders during our regular business hours (9am - 3pm). No international shipping. 

 

IN-STORE POLICY

The Wild Leaven Bakery LLC is always pleased to have you at our Taos retail store. 

Refund, Return & Exchange policy. We take pride in baking and cooking our bread, baked goods, and soups for you fresh. However, there will be no returns, refunds, or exchanges accepted for perishable items unless an error has been made with your order.

In the event that an error has been made on the order, the customer must let us know before leaving our store so that we can evaluate the issue and make it right before the customer leaves our store. We will try our best to remedy the situation.

Once the customer leaves with his or her order, it means that it is given to the customer in full and correctly. All products are the responsibility of the customer once they leave our shop. 

Unfortunately, we cannot accept returns on perishable items and gift cards.  

 

SHIPPING POLICY

The Wild Leaven Bakery LLC takes great care to ensure that your baked goods will arrive fresh. This makes your delivery tasty and more affordable!

Shipment rates, addresses, and deliveries. Prices are based on the total weight of the package and destination. We will only ship to physical addresses.

We will not be responsible for weather delays or cancellations due to weather conditions.

If an effort to deliver all products in a timely manner, your order may be fulfilled in multiple shipments. As a result, you may receive more than one shipment for each other.

Shipment confirmation and order tracking. You will receive all shipment updates by email and text, including a tracking number with your order confirmation email.

All orders received between Monday and Thursday will be shipped the following Wednesday. We receive and ship orders during regular business hours (8 am - 5 pm).

Delivery time is from point of order fulfillment, not order placement. Any applicable fees and taxes, and other amounts due in connection with your order will be identified at the time you place your order.

 

Damaged, returned, stolen, or missing items. We are shipping your freshly baked goods with no preservatives and extra care. This means that the carrier we use (USPS) is fully responsible for the conditions of our baked goods upon arrival.

We are not liable for any products damaged or lost during shipping. If you received your shipment damaged, please contact the shipment carrier (USPS) to file a claim directly, and feel free to let us know too as we will assist you to the best of our ability. Please save all packaging material and damaged goods before filing a claim.

We are not responsible for products that are returned to our bakery because they cannot be delivered. This generally happens when the customer wrote an incorrect address or no one available to receive the package.

We are not responsible for packages that are stolen from doorsteps. If your package was delivered and there is proof of delivery, you will need to file a claim with USPS right away. We're ready to assist you with the process, however we won't be responsible for reaching and following up with USPS. 

Refunds & Exchange policy. We do not accept returns. If your products were damaged during delivery, please refer to the information above for damaged goods. We cannot be responsible and will not provide refunds for staleness or spoilage due to courier (USPS) shipping delays, or if the recipient is not at the delivery location to receive the shipment(s).   

If you think there is a problem with the quality of your products aside from shipping, please contact us at your earliest convenience. 

Delivery policy. We require physical addresses and will not deliver to P.O. boxes. A recipient's signature might be required to confirm the delivery. We are not responsible for missed deliveries. 

Requests for deliveries at specific times of day must be addressed to the carrier (USPS) directly. 

 

CONTACT US 

Got questions or just wanna say hi? Please contact us to let us know how we can help or we're doing. Thank you for supporting our local economy and our family business!