Policies & FAQ's

This website is operated by Wild Leaven Bakery. Throughout the site, the terms “we”, “us” and “our” refer to Wild Leaven Bakery.

 

FAQ's

Do you offer gift cards?

Yes, we do! Kindly click here to purchase one of our eGift cards or stop by our Taos store to pick up an in-store gift card.

What's the difference between an eGift card and an in-store gift card?

Glad you asked! Our eGift cards can only be used for purchases made on our website. Each eGift card is valid for year from the time of purchase and will be directly emailed to the email entered at the time of purchase. 

Our in-store gift cards can only be used for purchases made at our Taos store. Feel free to ask our team about our in-store gift cards when you stop by.

Do you offer gluten-free baked goods?

Yes! Our GF products include our gluten-free bread , our mini pizza gluten-free and our sunrise muffin. These food items are all available in our Taos store.Please review the list of ingredients for additional information. 

How do I place my order for local pickup?

For details about our local pickup program, kindly click here . 

What allergens do your baked goods contain?

We have listed the local and organic ingredients used for our bread and baked goods on our website. Please feel free to review them for more info and contact us if you've any concerns. 

Do you offer local delivery?

We only offer in-store pick-up at this time. For local delivery, please contact our business partners Squash Blossoom Local Food, Skargard Farms and New Mexico Harvest

Do you ship your bread?

At this time, we do not ship our bread. We're still working on our mail order program through which our valued customers can place their shipping orders. Please stay tuned through our Instagram page or our e-newsletter

Are you currently hiring?

Sorry, we're not currently hiring. You're welcome to email me us your resume and we'll get back to you if we've an opening.

 

ORDER & CANCELLATION POLICY:

We require that all orders must be paid in full to be available for pickup the same week.

We require that all paid orders must be canceled before Wednesday at 5:00 PM.

Paid orders completed by the deadline will be available for pickup on the same Saturday from 10 AM - 3 PM at our Taos store. 

 

REFUND, RETURN & EXCHANGE POLICY:

We take pride in baking and cooking our bread, baked goods, and soups. There will be no returns, refunds, or exchanges accepted for perishable items unless an error has been made with your order.

If the customer does not pick up his or her order, we will not give a refund. If the customer needs to pick up his or her order at a an earlier or later time than Saturday (10 AM - 3 PM), we won't be able to accomodate the request. We cannot resell any product that is not picked up by the customer.

In the event that an error has been made on the order, the customer must let us know before leaving our store so that we can evaluate the issue and make it right before the customer leaves our store. We will try our best to remedy the situation.

Once the customer leaves with his or her order, it means that it is given to the customer in full and correctly. All products are the responsibility of the customer once they leave our shop. 

Unfortunately, we cannot accept returns on perishable items and gift cards.

Due to the tedious, handcrafted, and perishable nature of our products, we will not provide exchanges.  

 

SHIPPING POLICY:

We are shipping baked goods that have no preservatives. This means that if you ship ground, we cannot guarantee the condition of our baked goods upon arrival. 

Minimum order amounts may apply. Prices will be shown when you place your order. Any applicable delivery fees, cancellation fees, taxes, and other amounts due in connection with your order will be identified at the time you place your order.

If an effort to deliver all products in a timely manner, your order may be fulfilled in multiple shipments. If any item in your order is delayed or back-ordered, we will ship the items when they become available. As a result, you may receive more than one shipment for each other.

Overnight and second-day shipping will be the best options to keep the product as fresh as possible.  

All orders are shipped only during regular business hours. Delivery time is from point of order fulfillment, not order placement.

 

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