Policies & FAQ's
This website is operated by The Wild Leaven Bakery LLC. Throughout the site, the terms “we”, “us” and “our” refer to The Wild Leaven Bakery LLC.
WORK WITH US
FAQ's
- What are your business location and hours?
[ BUSINESS LOCATIONS & HOURS ]
Our Taos shop is in the Yucca Plaza located at 216 Paseo Del Pueblo Norte and is open from Wednesday through Saturday 8:00 am - 2:00 pm. Get the directions to our Taos shop here.
On Saturdays, let's meet at the Taos Farmers Market (TFM), 8:00 am-12:30 pm (May through October). For our TFM updates, subscribe to our newsletter or follow us on IG @wildleavenbakery
Open from Wednesday through Saturday 8:00 am - 2:00 pm, our Santa Fe shop is in the CHOMP Food Hall located at 505 Cerrillos Road. Get the directions to our Santa Fe shop here.
Subscribe to our newsletter (its' free)
- How often do you bake? We bake as needed.
- Do you accept online ordering? No, we don't accept online ordering. All sales must be made at our cashier's register only. We will NOT proceed or accept any sale requests sent by message.
- Prepaid /Special Pre-orders. We will NOT assist you with any pre-order requests by message. Please stop by our shops to place your special/prepaid order with our team.
- How do I place my prepaid/special orders? All customers must place and pick up their prepaid pre-orders during business hours at our shops. In addition to entering your requested food items, our team will ask for your full name and phone number for recording purposes.
- Do you offer gift cards? Yes, we offer digital on our website and physical gifts at our shop. Our digital and physical gift cards are redeemable at our shop only.
- Do you offer gluten-free baked goods? Yes! Our GF products include our GF Buckwheat Millet Sourdough Bread, our GF muffin, and some of our soups/stews.
- What allergens do your baked goods contain? Please review the list of ingredients for our SD breads and baked goods on our website.
- Do you ship your bread? Unfortunately, we do not ship any of our food items or baked goods anywhere in the world.
- Business Phone number. We do NOT have a business phone number but we will be very happy to receive your inquiry here or at one of our shops.
- Wholesale inquiries. We do NOT accept wholesale inquiries from other businesses at this time so we can focus on our two shops and provide the best customer service to our community.
IN-STORE POLICY
We are always pleased to have you at our shop.
Refund, Return & Exchange Policies.
Exchange Policy. We don't offer exchanges on perishable items and gift cards.
Refund & Return Policies. Proof of purchase and the associated physical food item(s) must be available at the time of request.
We take pride in baking and cooking our food items for you. However, we will not offer returns, refunds for perishable items unless an error has been been an order.
If an error has been made on an order, the customer must inform our team right before leaving our store. We will be able to make a fair evaluation and address the issue before the customer leaves our store.
Once the customer leaves the store, all purchased items are given to the customer in full and correctly. They become the sole responsibility of the customer once they leave our shop.
CONTACT US
We respond to respectful and constructive messages. Please send us a message here to let us know how we can help or what we are doing. Thank you for supporting our family business!