Shipping policy

SHIPPING OUR BAKED GOODS

The Wild Leaven Bakery LLC takes great care to ensure that your baked goods will arrive fresh. This makes your delivery tasty and more affordable!

Shipment rates, addresses, and deliveries

Prices are based on the total weight of the package and destination. We will only ship to physical addresses.

We will not be responsible for weather delays or cancellations due to weather conditions.

If an effort to deliver all products in a timely manner, your order may be fulfilled in multiple shipments. As a result, you may receive more than one shipment for each other.

Shipment confirmation and order tracking

You will receive all shipment updates by email and text, including a tracking number with your order confirmation email.

All orders received between Monday and Thursday will be shipped the following Wednesday. We receive and ship orders during regular business hours (8 am - 5 pm).

Delivery time is from point of order fulfillment, not order placement.

Any applicable fees and taxes, and other amounts due in connection with your order will be identified at the time you place your order.

Damaged, returned, stolen, or missing items

Baked goods upon arrival. We are shipping our freshly baked goods with no preservatives and extra care. This means that the carrier we use (USPS) is fully responsible for the conditions of our baked goods upon arrival.

Damaged or lost packages. We are not liable for any products damaged or lost during shipping. If you received your shipment damaged, please contact the shipment carrier (USPS) to file a claim directly, and feel free to let us know too as we will assist you to the best of our ability. Please save all packaging material and damaged goods before filing a claim.

Packages not delivered. We are not responsible for products that are returned to our bakery because they cannot be delivered. This generally happens when the customer wrote an incorrect address or no one available to receive the package.

Stolen packages. We are not responsible for packages that are stolen from doorsteps. If your package was delivered and there is proof of delivery, you will need to file a claim with USPS.

 

REFUNDS & EXCHANGE POLICY

We do not accept returns. If your products were damaged during delivery, please refer to the information above for damaged goods.  

We cannot be responsible and will not provide refunds for staleness or spoilage due to courier (USPS) shipping delays, or if the recipient is not at the delivery location to receive the shipment.   

If you feel there is a problem with the quality of your products aside from shipping, feel free to contact us at your earliest convenience. 

 

DELIVERY POLICY

We require physical addresses and will not deliver to P.O. boxes.

A recipient's signature might be required to confirm the delivery. We are not responsible for missed deliveries. 

Requests for deliveries at specific times of day must be addressed to the carrier (USPS) directly.